PRIVACY POLICY
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user to the company is confidential and the company has taken all the necessary measures to use it only to the extent deemed necessary, in the context of the services provided. Some of the measures that have been taken are the following:
- Only authorized employees have access to your transaction information and only when necessary, e.g. to process your orders.
- The company does not disclose the details of customers and their transactions, unless it has written authorization from you or this is required by a court order or a decision of another public authority.
- The company uses third parties to support its systems and has taken care to ensure confidentiality.
- For your own safety, you should also treat all information provided through the service as confidential and not make any disclosure to third parties. In NO case will our company ask you for your card details, such as card number, 3 digit CVV etc. You enter these details yourself in the payment form of your order and they are not stored anywhere in our records, but only in the bank’s system to complete your transaction.
- Newsletters will only be provided if you wish and declare it during your registration as a member.
In any case, the online store elafashion.gr in no way discloses or publishes your personal data and the information you entrust to us. The personal data you make available to us is used exclusively for the execution of your transactions. All information is encrypted and kept securely.
What we collect and store
As you visit our website, we will monitor:
- The products you’ve seen: we’ll use this information to show you, for example, products you’ve seen recently.
- Location, IP address and browser type.
We will also use cookies to track the contents of the cart while you browse our website. You can read in detail our Cookie Policy by clicking here.
When you purchase from us, we will ask you to provide information such as your name, billing address, shipping address, email address, phone number and optional account information such as username and password. We will use this information for purposes such as:
- Send you information about your account and your order
- Responding to your requests, including returns and complaints
- Payment processing and fraud prevention
- Set up your account for our store
- Compliance with the legal obligations we have, such as the calculation of taxes
- Improving our store deals
- Send you promotional messages if you choose to receive them.
We store order information for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
For users who register on our website, we store the personal data they enter in their user profile. All users can view, process or delete their personal data at any time (except for being able to change their username). The administrators of this website can also view and edit this information.
Who in our team has access
Our team members have access to the information you provide to us. For example, both platform administrators and store administrators have access to:
- Order details such as what was purchased, when it was purchased and where it should be shipped.
- Customer information such as name, email address, and billing and shipping information.
- Our team members have access to this information to help execute orders, process returns and support you.
What we share with third parties
We share information with third parties that help us provide order shipping services. Information can also be collected from data analysis services, marketing and payment gateways.
What rights do you have in your data
If you have an account on this site, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we delete the personal data we hold about you. This does not include data that we are required to keep for administrative, legal or security reasons.
